Refund policy

Return & Remake Policy

Because our products are customized just for you, we are unable to offer refunds or returns on made-to-order items.

That said, your satisfaction matters. If there’s an issue with your order — such as an error in the embroidery, incorrect customization, or damage during shipping — we’ll make it right.

• Eligible Remakes: If we’ve made a mistake or there’s a valid reason, we’ll happily remake the item at no additional cost.

• How to Request a Remake: Contact us within 7 days of receiving your order with photos and a brief explanation of the issue.

• Non-Returnable Items: All personalized or custom products are final sale and not eligible for return unless approved by our team for remake.

We’re committed to craftsmanship and customer care — because custom should always feel personal.